Frequently Asked Questions

Please see below for some of the most common questions that we get asked. If your question is not answered here, please feel free to ask us using the form on the Contact Page.

Do you accept all dogs?

Unfortunately not. We specialise in looking after small breeds of dogs, however we can put you in touch with other boarders or dog walkers in the area if your dog is not deemed suitable. Dogs must be well behaved when walked on a lead and not show aggressive behaviour to other dogs or people.

Will my dog be the only one staying with you?

Daisy, a Cavalier King Charles Spaniel, is our resident dog who is always here. We accept up to three other dogs at any one time for Day Care, as we believe that this is the correct number in order to give your dog the attention it deserves. For Home Boarding, your dog will be the only one staying... apart from Daisy of course!

Does my dog need to be vaccinated?

All dogs that stay with us for Day Care or Home Boarding need to have annual vaccinations to protect against infection and disease. Your dog should also be regularly wormed and treated for fleas before we can accept him into our home. This is to safeguard the other dogs that stay with us as well as your own. Papers will need to be provided on your dogs induction.

Will my dog be exercised off a lead?

Your dog will have the run of our secure garden so they can play as much as they wish. However at no point during walks will your dog be let of the lead under any circumstances.

What do I need to bring for Day Care?

The only things you need to bring is your dog and their lead or harness. You will not need to bring anything else as we have everything that your dog could need, from fresh beds to toys. However if there is something that you would like to bring to keep your dog happy, we would be happy to accomodate.

What do I need to bring for Home Boarding?

Key essentials you will need to bring are your dogs food, any lead or harnesses, bowls and any bedding or cage they regularly use. You should bring anything that you think your dog would need to be comfortable though, such as chews or their favourite toy.

What if my dog is injured when staying with you?

In the event of an emergency, we will contact you on the emergency number you have left with us, and keep you regularly updated on your dog's situation and progress.. If possible, we will take your dog to its regular vets, or if this is not possible, we will use our own vets which is The Laurels Practice in Victoria Road, Runcorn. All costs of the emergency treatment will be charged to the owner.

Are you licenced to look after my dog?

Yes we are fully licenced by Halton Borough Council under the Animal Boarding Establishment Act 1963. Our licence is issued annually and a copy of this is on display at our premises.

Are your insured?

We are fully insured in case anything happens to your dog either during Day Care or Home Boarding. Our insurer is PetPlan, the largest animal health insurance provider in the world. Our policy number is IS50347501.

Petplan Sanctuary

Can I visit your Day Care?

Of course! We are happy to see anybody, although this is by appointment only. Feel free to contact us using the online form or by telephone. Details can be found on the Contact Page.